WeRize Help Center

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Frequently asked questions

Customers FAQs

I want to apply for a loan. Whar are the eligibility criteria and required documents?

We offer Personal Loans from Rs. 30,000 to Rs. 5,00,000. Salaried employees (private/government) aged 21–55, earning between Rs. 12,000 and Rs. 1,00,000/month received via bank transfer/NEFT are eligible. To apply, please use the following link. Required documents include your PAN Card, Aadhaar Card, latest salary slip, and a system-generated PDF bank statement for the last 12 months.

How do I check the current status of my loan application?

You can monitor the real-time progress of your application directly on your dashboard. Please download the official WeRize Customer App from the Google Play Store using the link below and log in with your registered mobile number: WeRize Customer App

Why is my loan disbursal delayed, and how do i escalate it?

Loan applications are systematically processed within standard turnaround times, which include mandatory compliance, credit appraisal, and risk verification layers. If your application milestones have exceeded the estimated timeline, please reach out to our support team immediately at info@werize.com or contact our IVR support line at 08065185500.

Where can I view my current LOAN/EMI details and tenure breakdown?

Your loan breakdown can be accessed natively within the app. To view: Log into the Customer App > Enter your mobile number > Verify using OTP > Click on the Loan ID on the Homepage > More Actions > Loan Details. If you need to download the app, please use this link: WeRize Customer App

Am I eligible for a top-up loan, and how do i request one?

Yes, you can apply for a top-up loan if you have paid your first 6 months’ EMIs on time, can provide a salaried bank statement for the last 6 months, and have your latest 1-month salary slip. To apply via the app: Log into the WeRize App > Homepage > Select Top-Up Loan feature. Alternatively, you can submit a request by emailing info@werize.com or calling our IVR support line at 08065185500.

Why am I receiving EMI alerts via sms and email?

Our system deploys automated pre-emi alerts to remind you to maintain a sufficient balance in your registered bank account prior to the automated NACH clearing sweep. This protects your credit score and prevents accidental bank bounce penalties or default remarks.

Where and how can i download my statement of account (SOA)?

You can retrieve your digital SOA instantly without customer support intervention. To download: Log into the App via mobile number and OTP > Go to Pay Due next to your active Loan ID > Click More Details > Select View Documents > Select Statement of Account / Repayment Schedule. App download link: WeRize App

What are bounce charges?

A bounce charge is a standard administrative penalty fee charged when your banking institution rejects an electronic auto-debit (NACH) presentation due to insufficient funds on your scheduled installment due date.

I paid my EMI manually. How do i verify my repayment status?

Manual app or payment link transactions clear almost immediately. To verify: Log into the App > Homepage > Select Dues > More Options > Payment History. For further help, contact info@werize.com or call 08065185500.

What is the detailed process for a loan foreclosure?

To initiate an early foreclosure on your loan account, please submit a formal closure request from your registered email address to info@werize.com, or contact our helplines at 08065185500. Our operational desk will generate your official foreclosure quote and provide the finalized settlement steps.

How can I submit a noc request after closing my loan?

Post clearing your foreclosure payment, please email your transaction confirmation receipt to info@werize.com. Following internal payment verification, your official No Objection Certificate (NOC) will be delivered to your registered email ID within 15 working days.

Can I make an advance EMI payment?

Yes. To ensure smooth processing, advance manual payments must be executed through the app at least 72 hours prior to your official due date. To pay: Log into the App > Homepage > Pay Dues > Complete online payment.

Partners FAQs

How do I enroll in the Werize partner program as a DSA?

Onboarding is completed through a secure, self-service digital workflow. To register: Download the Partner App > Open app and select language > Click Register as a WeRize DSA > Click Sell WeRize financial products > Input Area PIN code > Provide Full Name and Email > Fill in work details and click Proceed > Complete KYC with PAN and Aadhaar > Add Bank Account number and IFSC code > Click Submit. Ensure you enter a valid 10-digit PAN and upload clear scans of your Aadhaar card. For more details, see our Overview video and Registration guide

How can I track the status of my customer's loan application?

Partners maintain complete visibility over their pipeline directly inside the application layout. To track: Open Partner App > Homepage > Scroll down and click the + Icon > Click Loans under the Loan & Investment tab > Select product line (Personal Loan or Unsecured Business Loan) > View customer cases sorted under the In Progress, Disbursed, or Rejected tabs.

What should I do if a loan application's status has not moved for a long time?

If a file is stagnant, you can audit the roadblocks independently before escalating. To check: Open Partner App > Click Dashboard > Search loan application in the search bar > Check for any pending document uploads > Check application remarks for specific underwriting requirements. If the issue remains unresolved, connect directly with your assigned Relationship Manager (RM) or contact our support desk.

How and where can I review my earned invoices?

Itemized statements are dynamically updated inside your financial module. To view: Open Partner App Homepage > Go to My Earnings section > Click Increase Earnings > Click Invoice to open pending weekly commissions and monthly milestone bonus components for individual leads.

How do I check my historic payouts?

Your historical payouts are compiled inside your financial module. To view: Open Partner App Homepage > Go to My Earnings section > Click Increase Earnings > Click Invoice to view payouts sorted by real-time status priority: Upcoming (post-disbursal), In Process (bank remittance setup), or Paid (deposited to your bank account).

What is the disbursement timeline for received commission payouts?

Invoices are systematically triggered every Friday following the successful backend closing and disbursement of a loan application. Your earned commissions are deposited directly into your verified bank account within one week from the invoice generation date.

Where can I access the detailed policy rules for commissions and revenue slabs?

For accurate commission and bonus structures tailored to your territory, please connect directly with your assigned Relationship Manager (RM), who will provide you with the latest structured margin sheets and milestone reward matrices.

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